About

• About the Role

• The Business Intelligence Consultant will be responsible for managing client relationships, driving revenue growth, and ensuring long-term customer satisfaction. This role will work closely with our global sales and market consulting teams, focusing on strengthening relationships with existing clients, maximizing their investment, and expanding business opportunities.

• What You'll Do
• Act as the primary point of contact for assigned clients, ensuring satisfaction and retention.
• Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets.
• Manage client renewals efficiently through Salesforce CRM, maintaining up-to-date customer records.
• Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier accounts
• Support clients in utilizing ResourceWise’s business intelligence platforms (OrbiChem360/ChemEdge360).
• Provide training, development, and coaching to new and existing users to maximize value realization.
• Serve as a thought leader, offering industry insights and best practices to clients.
• Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements.
• Qualifications
• Experience: 3+ years in business intelligence, market consulting, or a related role within the chemicals, polymers, or commodities sector.
• Technical Skills: Proficiency in Salesforce CRM and business intelligence tools.
• Client Management: Strong background in customer success, account management, or consultative sales.
• Analytical Thinking: Ability to interpret complex data and translate it into actionable insights for clients.
• Communication: Excellent presentation, negotiation, and interpersonal skills.
• Language: Fluency in English, other languages a plus
• Industry Knowledge: Familiarity with petrochemicals, fibers, plastics, or related commodities.
• Education: Bachelor’s degree in business, Economics, Chemical Engineering, or a related field.
• Compensation & Benefits
• Competitive base salary + performance-based commission/bonuses
• Benefits package provided (holidays, statutory benefit contributions, education assistance and more.)