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IT Operations / Business Change Manager (CMDB & ServiceNow)Location: London or LeedsRate: £400 - £500 inside IR35OverviewYou’ll lead the business-side adoption of an improved CMDB and Change Management operating model within ServiceNow. The role focuses on driving behavioural change, embedding ownership, improving data quality, and ensuring teams understand and consistently follow the updated processes.Key ResponsibilitiesCMDB Adoption & Governance Embed updated CMDB standards, policies, and data-ownership models across IT operations and delivery teams.Run workshops to clarify CI attributes, service mappings, relationships, and accountability.Monitor data quality, highlight gaps, and work with service owners to drive remediation.Support configuration audits and ensure alignment with operational, security and compliance requirements. Change Management Enablement Help teams understand and follow updated Change Management processes in ServiceNow.Coach stakeholders on best practice for RFC creation, CAB expectations, risk assessments and approvals.Identify adoption gaps and drive corrective actions, including process clarifications or additional training. Training & Communications Design and deliver onboarding sessions, quick-reference guides, and targeted comms to support consistent process use.Create clear, practical messaging for technical and non-technical teams to build buy-in and accountability.Act as the first point of contact for questions on process changes, ServiceNow usage and data-quality expectations. Stakeholder Engagement Build strong relationships across engineering, service owners, governance