Serco Limited
Homebased with monthly nationwide travelBetween £40,000
- £50,000 per annum, dependant on experience Full-time

Ready to make an impact?

As a Business Assurance Manager in our Citizen Services team, you’ll play a key role in strengthening governance, risk management, and compliance across our contracts. You’ll ensure we meet regulatory and contractual obligations while driving continuous improvement and supporting our teams to deliver excellence.


You’ll be entrusted to:
- Develop and maintain our Business Continuity programme, including regular reviews and testing of plans in line with contractual and management system requirements.
- Deliver and manage the Citizen Services Internal Audit programme, reporting to senior leaders and tracking progress to ensure timely closure of actions.
- Facilitate and support external audits, including ISO9001, ISO27001, PCI-DSS, Customer Service Excellence and Integrated Assurance Reviews.
- Act as the Business Unit lead for Data Protection, ensuring compliance with One Trust and providing local guidance and support.
- Support contracts in maintaining and reviewing Risk Registers, completing risk assessments and identifying improvement opportunities.


Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience working within a compliance, governance, or assurance environment.
- A background in internal auditing and business continuity management.
- Knowledge of Data Protection legislation and experience using tools such as One Trust.
- Strong IT skills, particularly in Microsoft Excel and Office 365.
- Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
- Strong organisational ability, attention to detail and a methodical approach to meeting deadlines.
- The ability to manage multiple priorities and use your initiative to work independently.
- Knowledge of ISO27001 is desirable


Discover all you need to keep growingHere you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first:
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme