About

Business Unit:? Customer ExperienceSalary Range: £23,600 - £35,400 per annum DOE?+ benefits Location: UK RemoteContract Type: Permanent Our Team Our Branch Resource Planning team, work in a fun, fast paced environment where accuracy and quality are key. Daily we are responsible for the accurate forecasting of medium to short term planning of volumes and resource across our Operational Teams. Sounds challenging right? Absolutely We play a huge part in ensuring our colleagues and calls are where they need to be, giving them the ability to deliver the best for our customers and help us be the bank we aspire to be.?? What you'll be doing Supporting the Operational areas across the Branch Network function to provide accurate and robust forecasts and data which will highlight key areas for decision making. Delivering accurate planning of FTE, call volumes and processing volumes to allow the business to resource effectively. Responsible for engaging with key stakeholders to make tactical operational changes to adhere to service standards, and scheduling work appropriately. Providing meaningful insight to business areas on strategic opportunities to allow for future growth. Building strong relationships internally and with external stakeholders to ensure that any planning tools and models meets business?and departmental objectives. We need you to have Experience delivering an effective resource planning service to achieve SLA's including accurate forecasting, efficient scheduling leading to an effective capacity plan. Excellent Excel skills with experience in creating forecasting capacity models. Experience using a workforce management tool. Experience of building and managing planning models for both t