Join Our Growing Team at Sign Solutions!

Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!

About Us: Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely.

Our Innovative Services:

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  InterpretersLive!: Our cutting-edge video relay interpreting service offers British Sign Language interpreters on demand, accessible via desktop or tablet. This service ensures D/deaf employees can participate in meetings and make phone calls with hearing customers and colleagues.
• Website Accessibility: Our InterpretersLive! service also helps organizations become accessible to D/deaf people through a link on their website allowing them to instantly connect , enhancing their accessibility rating and allowing D/deaf people to communicate via a real-time online BSL interpreter.
• Training and Qualifications: Our training centre offers qualifications in BSL and CPD for British Sign Language interpreters. We also provide Deaf awareness training, available onsite or via e-learning.
• Translation Services: We make videos and documents accessible to D/deaf people by translating them into BSL, offering a cost-effective and efficient translation service.

Our Mission: To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.

Sign Solutions is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to hold or undertake an enhanced DBS check for this role.

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This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider working 8.30am-5pm, Monday - Friday.
As a Booking Coordinator, based in the Sign Solutions Agency Department, you will provide support to all areas within the business, as well as communicating with our Language Service Professionals (LSPs) and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team.

Main Duties & Responsibilities

• To manage a constant flow of inbound & outbound contacts in a professional manner, booking LSPs onto relevant jobs, resolving queries and liaising with other departments;
• Effective Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and freelance LSPs
• Multitasking between contacts, alongside handling a consistent volume of emails from clients and LSPs
• Coordinate with LSPs to schedule and confirm appointments;
• Facilitate immediate connections for LSPs to video appointments;
• Confidently negotiate with the LSPs booking related aspects considering approval guidance provided
• Maintaining professional communication with LSPs and clients regarding their bookings when dealing with queries;
• Prioritizing tasks within the team, showing organization, quick thinking and flexibility;
• Assist other departments when support is required;
• Ensure timely escalation of customer and system issues to relevant departments;
• Troubleshooting to ensure we provide the best possible service in unexpected scenarios;
• Deliver excellent customer service by addressing customer needs effectively.
• Client liaison to ensure the accurate recording of LSP requests, including the extraction of required information in a professional manner
• Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients
• Management of key clients

Essential skills/qualifications/experience

• Excellent verbal and written communication skills
• Previous experience of working in fast paced, pressurised environment
• Experience of working in a customer focused environment
• Effective listening, communication, and strong negotiating skills
• Excellent problem-solving skills
• Able to multitask and think critically
• Excellent attention to detail
• Can use initiative in a pro-active manner
• The ability to work independently and as part of a team
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships
• Proficient with all facets of MS Office
• Have an eagerness to learn and develop skills
• Good negotiation skills
• Be able to attend head office during training period (which can vary from 2 weeks or more) in Redditch, Worcestershire.

What's In It For You?

• Salary £24,570
• 20-25 days holiday plus bank holidays (Full Time Equivalent)
• Pension scheme
• Training and CPD
• DBS Renewal
• Relocation packages available
• Attendance bonus scheme
• Health and Wellbeing schemes
• Wellbeing Accreditations
• Policies to include Mental Health, Menopause and more
• Employee Assistance Programme / Cash Plan
• Access to discounts from hundreds of leading retailers
• Access to mental health specialist support
• Birthday celebrations/gifts
• Team events
• Occupational Sick Pay (OSP) and (SSP)
• Flexible contracts available
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Disability Confident Leader
• Real Living Wage Employer
• And more!

If you would like to contact us in BSL please visit our website. https://connect.interpreterslive.co.uk/vrs?ilc=interpretrslivevrs