About

Job Title: Billing & Accounts Officer Purpose: Working together to deliver homes and communities where residents feel happy and secure. Values: High Performing, One Team, Make it Happen and Excellent Customer Service. Responsibilities & Outcomes Skills & Experience Expectations Key Responsibilities: Uphold SHPs Values, Behaviours & Leadership expectations at all times Make prompt contact and effectively manage service charge and major work accounts. Provide information on payment options and if necessary refer leaseholders to sources of advice. Refer appropriate service charge and major work debts to external solicitor. Recommend debts/credits for write off/write-on. Identify and process refunds when accounts are in credit. Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports. Take payments over the telephone by debit or credit card. Essential: Customer Focused experience and committed to delivering excellent services and continuous improvement Ability to work under pressure, prioritise workloads and work to deadlines Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach To be able to work without supervision and as part of a team Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given. Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision. Use