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BBC Switchboard Operator Shift Times: Monday to Thursday 08:30-17:00 (7.5 hours per day) and Friday 08:30-16:30. 37HPW Pay Rate: £12.21 per hour Length of Assignment: Fixed-term basis until 30 April 2026Location: Glasgow, G51 DE Please note the role is subject to a three-week probationary period and We are only able to consider new applicants for this position, therefore previous applicants need not re-apply. The Opportunity Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service. The team consists of 10 Operators working different shift patterns, including weekends, and Bank Holidays, and reporting into the Team Leader. Key Deliverables and Responsibilities: To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.You will answer all calls in a professional, courteous and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.To perform operators duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.To provide cover for sickness and annual leave as and when required, for day and night shiftsTo update the BBC Concierge Telephone database.To record daily handover and ensure colleagues are aware of any events which could impact calls. Signs of success To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for.Based at BBC Scotland's Pacific Quay building i