About

Amazon Connect Architect (Principal Level)Contract – Outside IR35£550 - £600 per day4-Month Contract | Possible Extension to 12+ MonthsStart: ASAPLocation: Glasgow (Hybrid – Up to 40% Onsite for Workshops & Key Activities)OverviewAn established organisation is seeking an experienced Principal Amazon Connect Architect to lead the design, architecture, and delivery of large-scale, cloud-based contact centre solutions. This is a senior, hands-on role suited to someone who has delivered Amazon Connect at enterprise level and can drive cloud transformation, regulatory compliance, and architectural best practice across complex environments.You will be responsible for shaping the future state architecture, guiding major migration programmes, and ensuring all solutions are secure, scalable, resilient, and aligned to global standards.Key ResponsibilitiesSolution Architecture & DesignDefine the target Amazon Connect architecture spanning voice, chat and task workloads.Ensure high availability, multi-region resilience, and robust disaster recovery.Apply AWS Well-Architected principles focused on security, sustainability, and cost optimisation.Migration & ImplementationLead full migrations from legacy environments (Avaya, Cisco, Genesys) into Amazon Connect.Design and deploy IVR/contact flows, Lex bots, Contact Lens analytics and agent assist features.Integrations & EcosystemArchitect integrations with platforms such as Salesforce, ServiceNow, Dynamics, and Pega.Implement API-driven architectures and real-time data solutions using Lambda, EventBridge, Kinesis, Glue and Athena.<p