About

Title : Sales Team Lead Location: Northampton, England, United Kingdom About the Role: Achieving performance metrics, whilst driving continuous improvement, delivering the expected results for a sales team within the SME market. Lead a team to deliver exceptional customer service to clients and potential clients. Introduce energy and motivate your team to embed a culture of high performance and service excellence. The role holder will support in defining & creating new strategies within the segment, aligned to the Commercial strategy. Responsibilities: Manage the daily running of operations of a Team, including effective resource planning, setting and meeting performance targets for speed, efficiency and qualityDrive sales performance & colleague coaching whilst remaining a collaborative team player across the wider sales teamsStructure control of sales funnel at an individual level including pipeline management.Be accountable for individual/team learning & development needs through the route to excellence learning framework across the organizationLeverage personal and professional brand across the wider firm, externally with our partners as we strive to make a difference to the clients & communities we support & representDemonstrate competence to leverage and use the sales tools & technology across the business to help drive client acquisition via the teamUndertake and manage team/department recruitment as requiredMeet challenging quality measures in line with governance and compliance standards.Establish and develop a culture of high performance and motivationProvide insight and make recommendations to shape the strategy, including lead source analysis and dialer operationWork independently, and with the Head of Acquiring Telephony, and the wider SME function to determin