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Analysing incoming tickets including RFX, Incidents, and DefectsProvide L3 with all required information for incidents eg. Prepare steps to reproduce for L3Analysing small enhancements regarding implementation effortProvide a workaround for the end userSupport UAT test activitiesAnalyse LogsKnowledge of transactional functions such as Stex and PaymentsMonitoring of the Tickets inflowRequired knowledge, technical and other things -Knowledge of Stock exchange, Payment and other Transactional topics