About

Who We AreEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. What You Will Do The AV Specialist will provide Tier 2 support for video conferencing systems and deliver ongoing technical assistance to the client. This role focuses on troubleshooting and resolving issues related to in-room technology, including AV/VC equipment failures, physical malfunctions, and software configurations. The AV Specialist will also perform root cause analyses to identify trends and improve processes for enhanced service delivery. Key Responsibilities Serve as the primary on-site technician, capable of resolving the vast majority of in-room AV/VC issues.Monitor and resolve automated video conferencing alerts for executive and specialty spaces (site-specific).Act as the escalation point for all AV/VC issues unresolved at Tier 1.Provide Tier 2 support for in-person, hybrid, and virtual events and webinars (Zoom).Assist with new builds, including design support, asset management, commissioning, and testing.Support AV events team with broadcast events, live productions, video switching, A1, streaming, and other event-related tasks.Act as the primary user-facing point of contact for all video conferencing issues.Deliver strong client-level support with a focus on de-escalating technical failures.Perform break/fix tasks within SLA response windows.<li