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Senior Resource Coordinator Location: EghamSalary: £28,000 - £33,000 We are recruiting on behalf of a leading global AV integrator for an experienced Senior Resource Coordinator to join their support services team in Egham. This role is fully on site with a potential of hybrid. This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction. Key Responsibilities Manage engineer scheduling for reactive, planned, and quoted works Oversee PMVs and engineer utilisation Act as the key link between the Service Desk and Field Service Engineers Ensure SLAs, KPIs, and service standards are consistently met Maintain accurate ETAs and updates within the CRM system Manage engineer holidays, absences, and capacity planning Support service improvement initiatives and handle escalations Key Skills & Experience Proven experience in resource coordination or service scheduling Strong organisational skills and attention to detail Confident communicator with a customer-focused approach Experience using ticketing systems and CRM platforms (Dynamics preferred) AV, VC, or technology services background advantageous