About

About the role You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count. Your day-to-day will include: Managing service leads generated through the myAudi app and connected car technologiesDriving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiriesSupporting our Service Advisors and Hosts in the reception areaHandling pre-calls, customer updates, invoicing, and post-visit feedbackAssisting with our Fast Track Programmes and maintaining contact throughout the workshop visitSupporting the dealership with telephony processes Why join us? This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi. About you: Strong organisational and administrative skillsExcellent attention to detail and a customer-focused approachA background in customer service, ideally in a busy or call-handling environmentExperience with Kerridge would be an advantage (but not essential) Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate ab