About

About the Role:Grade Level (for internal use):12 The Team:This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at S&P Global Energy Responsibilities and Impact:The Associate Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs. The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience.Building and maintaining strong relationships with key stakeholders is a critical aspect of this position, as it allows for a deeper understanding of their needs and expectations. The individual will also facilitate high-level discussions during sessions to foster meaningful interactions among participants.As a team leader, the individual will mentor and guide team members, promoting a culture of collaboration, innovation, and excellence. Providing training and development opportunities will be crucial to enhancing the skills and performance of the team.Operational management is another key responsibility, overseeing daily operations to ensure a seamless and professional experience for all participants. This includes managing the budget, with a focus on planning and forecasting for events and initiatives.To measure success, the individual will establish metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive cont