About

About the Role:Grade Level (for internal use):09 About Us:Founded by the world's leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients. Key Responsibilities:Client Engagement:• Build and maintain strong, long-lasting relationships with clients • Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management,training, ensuring customer satisfaction and success. • Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions. • Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction. • Drive adoption of products/services • Seek opportunities for growth within existing accounts Cross-Functional Collaboration:• Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies. • Collaborate with our Support teams to ensure seamless transitions and resolution of any issues. • Share best practices and insights within the Customer Success organisation to continuously improve processes and strategies. Required Skills and Qualifications:• Bachelor's degree or equivalent experience. • 2+ years of experience in Customer Success, Account Management, or a related customer-facing role • Experience working with Financial Institutions (Asset Managers, Hedge Fund