About

• Move Sales & Lettings are seeking another enthusiastic, motivated individual to join our Award-Winning team in our Cheltenham Branch. Move is the leading lettings agency in the region, with continued year-on-year market growth, alongside incredibly high customer satisfaction.
• This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.
• In this role, you will be supporting one of our experienced property managers learning the role as you develop in the company. A great opportunity for someone looking to get into property!

You will be responsible for

• - Productivity, efficiency, and retention of clients.
• - Ensuring compliance, projects, implementing new processes and strategies and continual improvement.
• -Maximising department profitability, working closely with your team to ensure objectives are hit.
• -Maximising any opportunities.
• - Ensuring both you and the team deliver excellent customer service.
• - Working on your personal development.
• -Role model effective and efficient communication within the branch and across the business.
• -Contribute to the team discussions and development of company growth.
• Skills and experience required to be a successful Property Manager -
• The drive to hold a qualification in Residential Property (Lettings)
• Demonstrable Administration experience
• Proven experience working within a team
• Outstanding customer care/customer service experience
• Resilient, positive, organised, numerate and detail-oriented
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)
• General Roles & Responsibilities
• Company meetings
• Attend and be involved in company meetings.
• Attend and partake in Department Meetings (Both weekly & Monthly)
• Ensure companywide standards, processes and procedures are upheld.
• Maintain the Staff standards for appearance, attitudes, and behaviours
• Ensure you achieve/exceed your personal and company targets
• Follow and partake in training and development
• Perform to a high standard in all aspects of your work
• Carry out / partake in business generation activities
• Accountability for your managed portfolio & ensure processes followed
• Achieve add-on services KPIs
• Following company processes from start to finish.
• Deliver company processes.
• Deliver Quality Standard
• Compliance checking/ensuring legalities & company processes are correctly adhered to.

• Benefits-
• Competitive salary with uncapped commission and bonus structure
• 30 days annual leave including bank holidays (plus your birthday off!)
• Additional leave for long service, weddings, and other life events
• Clear progression path and regular performance reviews
• Fully funded industry qualifications and professional memberships
• Ongoing training and development
• Mental health support and access to company wellbeing initiatives
• Use of company pool car, phone, and laptop
• Cycle to work scheme
• Pension scheme
• Regular team events, incentives, and social activities
• A fun, ambitious team culture within a growing company

• Salary £18,000-£28,000 Per Annum DOE
• Monday-Friday 8.30 - 17.30