About

AC Manager is a Manager role within Operations, reporting to the Area Manager. Salary - £38,000 Hybrid role covering Nottingham and home based. Roughly 3 days p/w on site. Benefits include: 25 days annual leave9% combined pension Flexible benefits packageHoliday trade scheme The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety. Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels Deliver team objectives and performance against targets through robust performance management methodsFacilitate communications which support deliveryMonitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment deliveryWork with Area Manager to drive continuous improvement and disseminate though team Investigate and resolve customer complaints and escalate serious complaints as requiredCommunicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required)Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targetsEnsure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolutionSupport the continuous professional development of staff and encourage shared learning<