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CUSTOMER SERVICE (PARTS ADVISOR) APPRENTICE.We have a fantastic opportunity for a Customer Service (Parts Advisor) Apprentice to join our team at Hedin Automotive BMW & MINI.The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service (Parts Advisors) Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.YOUR ROLE.You’ll be working in a busy BMW/MINI Parts Department. Your role will be focused on stock processing, inventory management and customer interaction. Our customers come with a diverse range of needs and expectations, so you'll need to be methodical, highly organised, and a confident communicator. Above all, you should have a genuine passion for delivering exceptional customer service.The main duties of the role include:Serve trade and retail customers over the phone and in personManage stock: ordering, control, and checksUse advanced computer systems for stock management and parts identificationSupport workshop and sales departments with parts coordinationAttend off-site training at BMW Group Academy (Berkshire) for 12–15 monthYOUR PROFILE.Successful applicants must demonstrate the following:Strong communication and organisational skillsExcellent customer serviceAn interest in the automotive industryHonest, professional and a willingness to learnREQUIRED QUALIFICATIONS.Applicants are required to have, or predicted to obtain, GCSE Grade A -C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:EnglishmathsICT