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Applications Operations Analyst - LondonPermanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management proceduresMonitor application health and performance, proactively resolving issuesManage user access controls and support security auditsRespond to incidents and service requests within SLA targetsSupport application deployments, integrations, and configuration changesMaintain documentation, runbooks, and support knowledge base articlesIdentify opportunities for automation and process optimisationTrack and report on KPIs, system uptime, and user engagement metricsCollaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operationsStrong troubleshooting and analytical skillsFamiliarity with ITSM platforms (e.g., ServiceNow) and monitoring toolsUnderstanding of access management, patching, and vulnerability remediationExposure to ITIL practices