About

• Company Description
• We’re looking for an Apartment Host to make every meeting and event at The Hoxton, Edinburgh feel effortless and unforgettable.
• Reporting to the Events Operational Manager, you’ll be responsible for creating and delivering unforgettable experiences for our guests. From setting up, running and wrapping-up of day and evening meetings and events. This is an operational role, where you’ll be hands on in the spaces, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or social occasion.
• We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
• More about us…
• The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
• Job Description
• What's in it for you...
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary per hour.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.
• What you’ll do…
• Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
• Ensure our space is set to impress from first light, to close of play, with everything in-between.
• Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
• Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
• Handle cash and card payments and help out the team on the floor.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
• What we’re looking for…
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you, you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Casual