About

• Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.
• We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.
• You will work in the US timezone and act as the bridge between clients and the engineering team.
• Tasks
• • Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
• • Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
• • Develop strong contextual awareness of platform workflows, data flows, and business logic
• • Identify whether an issue is user error, configuration issue, data problem, or system defect
• • Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
• • Escalate structured, well-documented tickets to the development team when required
• • Raise change requests based on recurring client feedback
• • Detect potential bugs, inconsistencies, or edge cases from client reports
• • Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
• Requirements
• • Excellent written English (must be comfortable handling professional client communication)
• • Comfortable working in the US timezone
• • Strong logical thinking and ability to understand complex workflows
• • Experience using Jira Service Management and Jira Software
• • Ability to distinguish between bugs, feature gaps, and configuration errors
• • Familiarity with SaaS platforms and structured support processes
• • Comfortable using AI tools to improve productivity and clarity
• Big Plus
• • Background in fintech, finance, or transaction/deal workflows
• • Experience in SaaS technical support or client-facing technical roles
• • Based in the Americas (US timezone overlap preferred)