About

• At Compass, our mission is to help everyone find their place in the world.
• Founded in 2012, we’re revolutionizing the real estate industry with our
• end-to-end platform that empowers residential real estate agents to deliver
• exceptional service to seller and buyer clients.

• **This role is 100% in office in Bethesda, MD.

• As an Agent Experience Coordinator you are the first person our customers see
• when they walk into one of our Compass offices. You will oversee the management
• of the office to ensure everything is running smoothly and that our Compass
• office standards are being maintained.  You will support a small roster of our
• customers with everything including understanding Compass, training on our tools
• and programs, assisting with marketing requests and more. As an AEC you are
• passionate about your customers, delivering a world class experience, and
• partnering with the rest of the agent experience team when support is needed.

At Compass You Will

• * Serve as the face of the office by welcoming guests, managing mail
• distribution, facilitating in-office event setup, and providing first-line
• support for office-related needs; responsible for the overall appearance and
• organization of the office, maintaining supply inventory, and escalating
• facilities issues

• * Support the adoption of Compass technology and adjacent services by providing
• customers with 1:1 support

• * Provide basic marketing support by answering questions, creating collateral
• from templates, and being the liaison to marketing specialists for more
• complex support requests

• * Work collaboratively with other team members and departments to champion
• questions and feedback on behalf of agents

• * Answer basic questions and troubleshoot issues related to technology/devices,
• conference room hardware, enterprise systems, etc.

• * Provide ad-hoc administrative assistance as needed, such as sales meeting
• preparation, data entry, and office-wide communications

• * Be a culture carrier who inspires and empowers those around you with a
• positive and constructive approach to creating and implementing change

What We're Looking For

• * 1-2 years previous experience in customer service, office management,
• hospitality, or operations

• * Previous experience in real estate a plus

• * Previous experience working with enterprise technology (Zendesk, Salesforce,
• Confluence) a plus

• * Great listening skills, connects well with others, and is empathetic of the
• customer’s pain points

• * A passion for creating community within a space; you encourage in-office
• interaction, bonding and engagement

• * Strong problem-solving and analytical skills, allowing you to adapt and
• formulate solutions quickly

• * Strong verbal communication and presentation skills

• * Meticulous attention to detail, highly organized

• * Ability to work in the office during standard operating hours

• * Ability to lift up to 25 lbs

• **This role is 100% in office in Bethesda, MD.

• Compensation:  

• The salary pay range for this position is a base pay of $23.00 - $26.00+;
• however, base pay offered may vary depending on job-related knowledge, skills,
• and experience. Bonuses and restricted stock units may be provided as part of
• the compensation package, in addition to a full range of benefits. Base pay is
• based on market location. Minimum wage for the position will always be met. 

Perks that You Need to Know About

• Participation in our incentive programs (which may include eligible cash,
• equity, or commissions). Plus paid vacation, holidays, sick time, parental
• leave, and recharge leave; medical, tele-health, dental and vision benefits;
• 401(k) plan; flexible spending accounts (FSAs); commuter program; life and
• disability insurance; Maven (a support system for new parents); Carrot
• (fertility benefits); UrbanSitter (caregiver referral network); Employee
• Assistance Program; and pet insurance.

•  
• Do your best work, be your authentic self.
• At Compass, we believe that everyone deserves to find their place in the world —
• a place where they feel like they belong, where they can be their authentic
• selves, where they can thrive.  Our collaborative, energetic culture is grounded
• in our Compass Entrepreneurship Principles and our commitment to diversity,
• equity, inclusion, [https://www.compass.com/diversity-inclusion/] growth and
• mobility. As an equal opportunity employer, we offer competitive compensation
• packages, robust benefits and professional growth opportunities aimed at helping
• to improve our employees' lives and careers.

• Notice for California Applicants
• [https://www.compass.com/ucfe-assets/consumer-footer/5/YCPR-Jan-2019.pdf]

• Los Angeles County Fair Chance Notice
• [https://www.compass.com/ucfe-assets/consumer-footer/5/Background%20Check%20LA%20County.pdf]