About

Salary: £28,000Location: SuperBike Factory, DoningtonEmployment Type: Permanent, Full timeWho We AreSuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean we’re now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before.That transformation puts us in growth mode. Volumes are rising, demand is strong, and we’re building a team that can scale with it – people who want to work in a business that knows where it’s going and how it’s going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory.OverviewWe have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital linked between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department.Also as part of your role you’ll also be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, a