About

We have a fantastic opportunity as an Aftercare Manager, within our Built Environment Directorate,on a permanent basis. You'll be based from our office in Exeter and covering the surrounding area. This role will combine office and home working to ensure a positive work/life balance. About SNG It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. The Role The role will be responsible for providing an exceptional aftercare service efficiently and effectively for internal and external stakeholders through the management and resolution of defects for the portfolio of SNG projects in-defects, managing customer calls, claims, resolutions, defect inspections and stakeholder relationships. Responsibilities include Taking the lead responsibility for managing customers after they move into their new homes and for the first year after occupationReviewing residents' manuals and other information required by customers and carry out home demonstrations with homeownersProviding regular updates and communicate with customers and other relevant stakeholdersCreating and maintaining accurate customer contact details, individual plot files and technical files on all aspects of the aftercare serviceTaking ownership of more complex defects, instructing investigations and agreeing remedial works required to rectify the defect, until a satisfactory solution is achievedManaging organisation and completion of end of defects inspections.Attending all on-site inspections and coordinate the works required until compl