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Advice & Information Helpline Worker (Mental Health) x 2 VacanciesLocation: Beechcroft Hub, Erdington, BirminghamSalary: £25,231 per annum (full time equivalent) £15,139 pro rata for 22.5 hours per weekHours: 37.5 (full time) & 22.50 (part time) - to cover rota’d activity between 9am–11pmThe Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.We are a leading provider of mental health services in Birmingham and the West Midlands.As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies.You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Proc