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M&E Administration Manager Annual Salary: Up to £52,630.50 per annum, depending on experienceLocation: Leatherhead, occasional travel to WrexhamJob Type: Full-time (37.5 hours per week, Monday to Friday) We are seeking an M&E Administration Manager to join our dynamic team. This senior leadership role involves strategic and operational management of M&E administration functions across multiple workstreams. The M&E Administration Manager will provide clear vision, strong leadership, and effective governance to ensure administration processes are efficient, consistent, and fully aligned with operational delivery. Day-to-day of the role: Lead Team Managers, improving systems and motivating teams to deliver high-quality outcomes at pace.Provide strong, visible leadership to team managers, fostering a culture of accountability, collaboration, and continuous improvement.Set clear expectations, objectives, and performance standards aligned to organisational values and operational goals.Coach, mentor, and develop team managers to build confident, high-performing teams capable of managing change and operational pressure.Drive engagement, motivation, and wellbeing across all administration teams.Hold overall accountability for the effectiveness of administration across Compliance, Repairs, Installations, Commercial Works, and Scheduling.Ensure a seamless, efficient end-to-end administrative flow from first contact through to job completion.Work closely with the Contact Centre Manager to align front-end call handling with downstream administrative processes.Collaborate with Operational Senior Management to ensure administrative activity supports delivery priorities, contractual obligations, and customer outcomes.Identify and remove process bottlenecks, duplication, and inefficiencies across workstreams. Required Skil