About

Salary £28,316.09 Per Annum Plus BenefitsLocation Hemel Hempstead (Hybrid/Smart Working)Permanent, Full Time 37 hours per weekInternally known as: Home Ownership Administrator Thrive Homes is looking for an experienced customer focussed Administrator to support the Home Ownership team with general admin relating to tasks such as staircasing, new builds & conversions sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, general enquiries and lease queries, to ensure all team objectives are met on time and with a high level of accuracy. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: Managing the team inbox to ensure all emails are acknowledged and actioned; quick phone responses to customers for queries. Coordinating queries across various teams and external stakeholders using problem-solving and best practice to provide full responses. Setting up new customers on our IT systems to ensure a good service is provided efficiently. Arranging the execution of engrossments by executive management in the office, including preparing documents, scanning and posting copies back to solicitors. Assisting with the production of the service charge estimates and actuals; logging and monitoring queries to ensure the team provides responses in a timely manner; overseeing the postage. Producing mail merges for letters/ notices and posting