About

Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.They are seeking an experienced Administrator/Customer Service person to join their dynamic and fast-paced team during this period of unprecedented growth.The Customer Service department is one of the busiest in the business; the work carried out links all the other departments together from the warehouse through to finance and all customers.Main Duties & Responsibilities:Processing customer orders on Sage200, ensuring the correct details are entered, including pricingEffective communication with customers to deliver excellent customer serviceHandling phone and email queriesLiaising with customers and delivery partners to ensure timely deliveryLiaising with the warehouse concerning stock levelsLiaising with other internal teams as appropriate, such as sales and financeArranging returns and issuing credit notesInvoicing customersTaking telephone orders and processing payments over the phoneAdhering to customer-specific requirementsReporting quality issues and customer complaints to the operations manager and quality personTo ensure that all activities associated with wholesaling operations are undertaken in compliance with Wholesaling Distribution Authorisation -WDA(H).To ensure compliance with Good Distribution Practices in all activities associated with purchasing, supplying and distributing medical products.To maintain a high standard of service to all customers.Highlight any changes necessary to the QMS to reflect current business practices to the line manager and/or RPKey Skills/Previous Experience:Good organisational skills are essen