About

Join our team as an Administrator – a brilliant opportunity to grow your career, support valued clients, and deliver exceptional customer experiences in a friendly, forward-thinking utilities environment. AdministratorBurton Upon Trent, DE13 0AT Full-time, Monday – Friday (9am – 5pm)£24,570 rising to £26,250 effective from 1st May 2026 Please Note: Applicants must be authorised to work in the UK As a specialist in utility account management, we focus on removing the complexities of utilities from our clients’ businesses while delivering proactive, cost-effective solutions. Our mission is to go beyond basic customer needs, taking ownership and delighting clients with our knowledgeable, versatile and proactive service. The Role We are looking for an organised and motivated Administrator to act as the main point of contact for clients and their customers. You will ensure a seamless utility account handover process for housebuilders, housing associations, and residents, providing a “right first time” experience every step of the way. Key Responsibilities: Answer incoming calls and deliver excellent telephone serviceManage shared email inboxes and respond promptlyProcess client data requests, including handover and tenancy informationBuild strong relationships with key client contactsLiaise with customers to support and resolve utility queries or complaintsWork closely with suppliers to ensure accurate account setupMaintain system accuracy, including identifying and resolving duplications The Ideal Candidate You’ll be a confident communicator with a passion for great service and a keen eye for detail. Comfortable working both independently and as part of a team,