About

Providing a full range of administrative and support services to facilitate the effective and efficient operation of the team and department. Completing daily, weekly, and monthly tasks to ensure Southern Housing meets its legal and regulatory compliance requirements.Duties will include, but are not limited to:Booking appointments and co-ordinating these with residents, contractors, and other stakeholdersRaising jobs across a wide range of systems including MRI, Proactis, etc.Providing meeting administrative support. Booking rooms, sending out invites, producing agendas, taking minutes, producing action trackers, etc.Assisting with HHSRS and Decent Homes queries. Arranging works and following up to ensure there is completion evidence.Monitoring compliance email inboxes and respond with prompt and accurate information.Providing general administrative support to the team.Taking responsibility for respond to Customer Contact through various mechanisms, phone, e-mail, CRM, etc.Accurately processing incoming data and certificationFollowing procedures that describe how to process compliance documentation.Ensuring all warranty and guarantee information is captured and stored for the use of the business.Ensuring the accuracy of Apex, True Compliance, Swordfish and other databasesExecuting your duties as prescribed in the relevant management plans, procedures, capping requests, etc.Producing when necessary large mail merge databases and processing accordinglyExecuting quality assurance activity and data sets and other processes.Liaising with our Service Charge Team to ensure all our Leaseholder Consultation processes are fully compliant.Processing as necessary any new product installation packs to ensure they are captured by all necessary stakeholders.What you’ll need:Computer skills sufficient to operate da