About

• We have a great opportunity to join us as an Administration Associate (Gas Safety) on a 12 month FTC.
• Help turn heating issues into timely solutions - monitor repairs, keep residents updated, and ensure service standards are met every step of the way!
• We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
• A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
• Please note this role is on a 12 month FTC, with potential to be extended.
• Outline of Key Responsibilities...
• Support residents with queries relating to heating repairs or services, providing a single point of contact for service requests to ensure any issues are resolved quickly and residents are updated as required
• Liaise with contractors to progress outstanding heating repairs or services as directed by the Heating Contract Lead
• Maintain reactive heating installation records, collating all relevant completion documentation for upload to our housing management system
• Prepare weekly compliance reports for review by the Heating Contract Lead and Head of Compliance, immediately escalating any properties at risk of becoming non-compliant
• Contacting residents to arrange appointments for heating services, repairs and installations, working with contractors and residents to maximise access to properties
• We are looking for someone who has...
• Previous experience of working in a demanding customer service/satisfaction role
• Experience of working with databases and understanding of how to extract data into different formats
• Have excellent communication skills, with the ability to receive and deliver complex information to help ensure effective and positive outcomes
• Excellent understanding of Microsoft packages such as Teams, outlook, excel and word
• The ability to have difficult conversations in a calm, professional and empathetic manner
• In return, we are offering...
• An annual salary of £27,538.68
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan
• At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
• Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
• Please ensure you fully answer the questions on the application form.