About

We have a great opportunity to join us as an Administration Associate (Gas Safety) on a 12 month FTC. Help turn heating issues into timely solutions - monitor repairs, keep residents updated, and ensure service standards are met every step of the way We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Please note this role is on a 12 month FTC, with potential to be extended. Requirements Outline of Key Responsibilities... Support residents with queries relating to heating repairs or services, providing a single point of contact for service requests to ensure any issues are resolved quickly and residents are updated as requiredLiaise with contractors to progress outstanding heating repairs or services as directed by the Heating Contract LeadMaintain reactive heating installation records, collating all relevant completion documentation for upload to our housing management systemPrepare weekly compliance reports for review by the Heating Contract Lead and Head of Compliance, immediately escalating any properties at risk of becoming non-compliantContacting residents to arrange appointments for heating services, repairs and installations, working with contractors and residents to maximise access to properties We are looking for someone who has... Previous experience of working in a demanding customer service/satisfaction roleExperience of working w