About

PRIMARY JOB FUNCTIONTo assist the Aids and Adaptations manager to co-ordinate an efficient, cost effective and customer focused Adaptations service with Islington Councils Responsive Repairs. Ensuring the effective delivery of Adaptation building design and maintenance solutions for LBI and its clients ensuring compliance with statutory requirements and industry best practices.To develop contacts with partner organisations to ensure that effective working relationships are maintained and developed. To ensure Adaptations contractual performance and customer satisfaction targets are met and exceeded.DUTIES AND RESPONSIBILITIESTo carry out home visits to undertake preliminary technical inspections and to advise customers and colleagues on reasonable and practicable adaptation schemes to meet the needs of the disabled person.To liaise with contractors & co-ordinate asbestos works on site.Carry out post visits to ensure all works are completed satisfactory and to the Occupational Therapist / Surveyors specification and brief.To take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in who you come into contact with.To take early corrective action to manage or prevent disputes relating to the partnering arrangement.To plan prepare and carry out a programme of customer satisfaction surveys to ensure compliance with standards and to ensure customer satisfaction levels remain high and meeting minimum targets.Monitor Contractors performance, contract period, standard of workmanship and materials.To deal with internal and external customers and customer representatives in respect of services provided by partners. To assist in the joint development of services ensuring partnerships meet changing aspirations and continue to reflect best practice, including acting as initiator of improvement plans as necessary.