About

Acturis Support Leader Location: Remote - With occasional travel Package: £Negotiable We're looking to strengthen our Acturis Support team with a hands on leader to support the ongoing needs of the business and development of 3 Support Officers. In this role you'll play a key part in making sure our Acturis deployment continues to run efficiently by proactive management of day-to-day Acturis support tickets and ensuring all queries / improvements / resolutions are handled within agreed service levels. You'll be comfortable with everything Acturis and be looking to step into a role where you can provide 2nd line support rather than 1st line to ensure operational efficiencies. As part of this role you'll play a key part in the delivery of wider Retail Operations priorities and be able to have a 'whole picture' view of how the Acturis support team enables growth and drives improvements across the estate. On a day to day basis you'll: Assist the Operational Delivery Manager to deliver support and assistance to the businessLead the Business Support Officers (3), including coaching and development providing a supportive and inclusive work environment to allow colleagues to fulfil their potential and deliver the best possible service.Liaise with third parties including Acturis to ensure issues are resolved promptly and accuratelyProvide on-site support for new groups of users of Acturis (where required)Identify opportunities for improvement or change in configuration or functionality, working with the Operations Delivery ManagerResolution of business queries and issuesAdherence to and reporting on required SLA'sAdhere to Acturis Change Board controls and requirements About you: You'll have strong working knowledge of Acturis (both Configuratio