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Account Manager Location: London (Hybrid – site visits required)Contract: PermanentSalary: Competitive + Car Allowance + Private Healthcare + Flexible Benefits Summary We have an exciting opportunity for an experienced Account Manager to join our Facilities Services division at NG Bailey, taking full ownership for the delivery and performance of several key client accounts across London. This role is ideal for someone who thrives on client engagement, operational excellence, and team leadership. You’ll oversee four major accounts, ranging from whole-building maintenance to trading floor environments, as well as managing our London Mobile Team, which supports 35 demise contracts across the capital. As the lead point of contact for your clients, you’ll be at the heart of relationship management, ensuring exceptional service delivery, compliance, and commercial performance through regular site visits, audits, quarterly reviews, and proactive engagement. Some of the key deliverables in this role will include: Leading, coaching, and developing a team of Contract Managers to deliver first-class service and ensure contractual and statutory compliance across all sites. Building and maintaining strong client relationships through regular reviews, performance meetings, and site engagement. Taking full accountability for financial performance, including P&L management, forecasting, and cost control. Driving operational excellence through audits, quality assurance, and health and safety compliance. Overseeing the delivery of maintenance and engineering services across a diverse portfolio of buildings. Collaborating with internal teams — including technical, energy, and support functions — to identify improvements, drive innovation, and deliver value for clients. Leading by example to promote NG Ba