About

• Customer Engagement Focuses on generating new pipeline by engaging with CXOs, ITDM and BDMs through territory planning, marketing signals and digital assets. Surfaces customer organization structure to identify decision makers leveraging partners and v-teams. Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Builds enough pipeline to have a growing and sustainable business every single quarter. Builds partner relationships to drive scale and revenue. Coordinates resources across teams to execute territory plans with partners. Orchestrates specialized resources to engage with customers to provide solutions-based and technology-based engagement to help customers address their challenges and opportunities. Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey. Sales and negotiation experience Demonstrated ability to lead and orchestrate cross-functional virtual teams to deliver business outcomes. Proven ability to serve as a trusted advisor to leadership, leveraging relationship-building and stakeholder engagement skills. Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute plans and build relationships. Excellent Communicator. Negotiation, organizational, presentation, financial acumen, written, and verbal communication skills. High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition. Collaborative. Purposeful Planner & Executor - Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met. Disciplined Operator - Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning. Complex sales training, (extensive presentation skills, effective marketing tactics, negotiation, financial analysis. Knowledge and sales experience of cloud offerings and solutions is preferred Knowledge and sales experience of line of Business applications, business process consulting or automation, CRM, Employee Performance Management (systems and processes).