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2nd / 3rd Line Support Engineer – Join a High-Performance IT Team Watford | Full-time | Office-based (5 days) | £34,000 – £36,000 Ready to step into a role where your technical skills actually get used, stretched, and appreciated? A leading Managed Service Provider is expanding its dynamic support team and is on the hunt for a driven, talented, and hands-on 2nd/3rd Line Support Engineer. If you thrive in fast-paced environments, love solving complex technical challenges, and want to work across diverse client infrastructures — this one’s for you. Key Responsibilities of the 2nd / 3rd Line Support Engineer: You’ll be the go-to expert for a wide range of external clients, delivering exceptional support across varied IT environments. Every day brings something new, and you’ll be right at the heart of it: Proactive monitoring of IT systemsHelpdesk and incident managementRemote and onsite technical supportConfiguring users, PCs, and serversRouter/Firewall setup, configuration & troubleshootingPerforming key system checks, including backups and AV monitoring/reporting Tech You’ll Be Working With: We're looking for breadth, depth, and confidence across core Windows and cloud technologies. Your background should include solid hands-on experience with: Active Directory (Windows Server 2016+)PowerShell scriptingMicrosoft SharePointMicrosoft Office 365Remote Desktop ServicesWindows 11Networking & TCP/IPBackup applications & monitoring tools What We’re Looking For: To thrive in this role, you’ll need to bring: 3+ years experience in IT support (2nd/3rd Line)Excellent communication and customer-facing skillsThe ability to stay ca