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1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotelyManaging multiple IT Support ticketsEnsuring SLAs are metLearn from industry experts to upskill yourself The person IT Support experienceGood communicatorCommutable to Loughton Reference: BBBH22213 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation,If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and w