About

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.Role ResponsibilitiesAs part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include: Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.Learning and supporting key internal business applications (full training provided).Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.Supporting employee onboarding and offboarding processes.Processing approved user access changes for systems and data.Triaging tickets before escalation to the Infrastructure or Applications teams.Deploying new or replacement hardware.Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles. Working Framework This is a fully office-based role in Newbury, although occasional work at other business locations may be required.Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm).Occas