As an associate delivery manager, you will work on a small or mature agile team and learn on the job. At this level, you may work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element themselves under guidance and mentorship.

As Delivery Manager you will support and shadow a Senior delivery manager to deliver end to end projects. You will be working closely with cross functional product teams to build services for the Courts and tribunal services. You will support in building and maintaining teams, ensuring they are motivated, collaborating and working well; identifying obstacles and helping the team to overcome them. You will learn the ability to focus the team on what is most important to the delivery of products and services and encourage as well as facilitate continuous improvement of the delivery team.

Some delivery background would be useful but not essential. You will enjoy working in an agile environment with multidisciplinary teams. You will be involved in the delivery of complex, high-risk products and services and have strong interpersonal and communication skills.

Key Responsibilities:

• Support and shadow the Delivery Manager for your Jurisdiction
• Support the teams to ensure we have the adequate amount of resource to deliver against the goals
• Work with business stakeholders to facilitate effective and efficient delivery of products and services from within your jurisdiction
• Learn the best processes or delivery methods to use, including measuring and evaluating outcomes
• Contribute within the wider Agile Delivery community
• Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement
• Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third-party sub-contractors utilising effective and appropriate governance mechanisms
• Support and manage complex team dynamics between external and internal stakeholder
• Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• Ability to adapt and reflect, are resilient and can see outside of the process
• Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Skills & Experience:

• Experience or awareness of working Agile teams of digital delivery professionals
• Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously
• Experience of working with product managers, Developers, Testers, user researchers and service designers would be desirable
• Expert at solving problems, and an awareness of removing impediments and managing dependencies
• Ability to identify and contribute to the management of risks, issues, assumptions and dependencies across service areas
• Awareness of the social and technological context for government services
• An understanding of agile approaches and experience of working in agile teams
• The awareness of different approaches for deciding direction and methodology
• Good facilitation and stakeholder engagement
• Have acted independently on day-to-day

Essential Criteria

• Experience of applying Agile principles and tools
• Experience of management of risks, issues, assumptions and dependencies across different teams