About

Are you passionate about travel and love the idea of helping people book their dream holidays? Do you have a flair for sales and customer service skills? If so we want to hear from you!

Contract: Full time, permanent positions

Salary: £12.21 per hour plus a rewarding commission structure - OTE £35,000+

Monday - Friday 10am to 6pm.

This is an office based role in Sunderland City Centre, next to transport links.

What's in it for you:

• Paid training (completed) - Plus professional development and ongoing support
• Progression opportunities - 100% of our Team Managers are promoted internally
• Holidays - 28 days inclusive of bank holidays
• Supportive and inclusive work environment - Focus on teamwork and vibrant working environment
• Referral bonus - Earn up to £300 when you refer a friend!
• Plenty of perks - Individual & Team incentives. Summer party & Winter awards ceremony.
• Auto-enrolment pension scheme.
• Access to our wellbeing platform JAAQ.

What we're looking for:

• Previous experience in sales or a customer-facing role (travel experience a plus!)
• A confident communicator with strong persuasion skills
• Driven, target-focused, and motivated
• Friendly, enthusiastic, and great at building rapport
• Organised and able to multitask in a fast-paced environment

Role overview:

As an Outbound Sales Advisor on Love Holidays, you’ll play a key role in driving sales by reaching out to warm leads, assisting customers with booking their holidays, and offering tailored advice on travel extras such as add-ons, transfers, insurance, and upgrades. You’ll also handle general customer enquiries, ensuring every interaction is friendly, helpful, and solution focused.

What You’ll Be Doing:

• Proactively contact potential and existing customers to discuss holiday options
• Convert warm leads into confirmed bookings
• Upsell additional products and services to enhance the customer’s travel experience
• Respond to general enquiries, offering support with add-ons, changes, transfers, etc.
• Maintain accurate records of customer interactions and sales
• Deliver exceptional service at every stage of the customer journey
• Handle objections and customer concerns effectively.
• Meet or exceed daily/weekly targets and KPIs.

Experience in Sales? Great. No experience? If you’ve got the right mindset, we can train you.

As a company, we pride ourselves on delivering outstanding products and services to our clients and customers. With a strong focus on excellence and innovation, we are committed to surpassing customer expectations and setting new industry standards.

How to apply:

Ready to join a company that puts its people at the heart of everything it does? APPLY NOW and submit your CV today to be considered.

Join us in shaping the future of the energy industry and making a difference in the lives of our customers.

We are an equal opportunity employer.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Transport links

Schedule:

• Monday to Friday

Location:

• Roker SR6 0QA (preferred)

Work Location: In person