About

Hotel Receptionist - Snitterfield, Stratford-Upon-Avon - Permanent

Hours between 8am and 7pm. Monday to Sunday - Two weekends off per month.

Excellent working environment and supportive team. £12.21 per hour plus benefits.

We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanour.
• Manage check-in and check-out processes efficiently.
• Handle guest enquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of reservations and cancellations.
• Process payments and ensure all transactions are handled securely.
• Respond to guest requests promptly and effectively, ensuring satisfaction throughout their stay.
• Assist with administrative tasks such as answering phone calls, managing correspondence, and maintaining the reception area.
• Collaborate with other hotel departments to ensure seamless service delivery.

Experience

• Previous experience in a customer-facing role is crucial and hotel or hospitality experience is preferred.
• You must be able to get to our site, which is in a rural location so you will likely be a car driver.
• You must be well presented with a smart and professional appearance.
• Experience in using Rezlynx would be advantageous.
• Exceptional communication skills are a must for this role and the ability to make each and every visitor feel incredibly welcome.
• Strong phone etiquette and interpersonal skills are essential for interacting with guests and colleagues alike.
• Proficiency in Microsoft Office and hotel booking systems (training provided if needed).
• A flexible approach to working shifts, including weekends and bank holidays.

What we offer

• A supportive and friendly team environment
• Two weekends off per month
• Competitive salary and benefits
• Staff discounts on hotel stays, dining, and golf facilities.
• Opportunities for career growth within the hospitality industry.

If you are passionate about hospitality and have the skills to provide exceptional service, we would love to hear from you!

Join us in creating memorable experiences for our guests while working in a supportive and engaging environment!

To apply, please send your CV and a cover letter

Job Type: Full-time

Pay: £11.44-£12.21 per hour

Expected hours: 44 per week

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person

Application deadline: 26/05/2025
Reference ID: AV2005
Expected start date: 09/06/2025