About

Guest Experience Coordinator

We now have fantastic opportunities for dedicated and passionate individuals to join our enthusiastic and talented team to help create enjoyable and memorable experiences for all our guests.

Why Choose The Low Wood Bay Resort & Spa?

You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential.

You will benefit from our company benefits, which include:

• 50% Discount off food and beverage in English Lakes restaurants and bars
• 50 % Discount off Spa Treatments and Watersports Activities
• Complimentary Health Club membership for you and your family
• Additional holiday day for each year of service up to a maximum of 5 days
• Complimentary bed and breakfast stay for two people to celebrate your employment anniversary every year
• English Lakes gift vouchers, Spa vouchers and awards lunch presentation for each year of service
• Access to Personal Development Fund
• After 6 weeks you will receive a complimentary Bed and Breakfast stay for you and a guest
• Exclusive Flash Accommodation Sales - solely for team members, their family and close friends
• Uniform and meals provided

Role Responsibility

• Meeting and greeting guests to ensure they receive a warm welcome when entering the Resort
• Cross referencing all activity and bookings from the individual systems, recognising special occasions, repeat guests, specific guest requests and logistical arrangements
• Making yourself known to guests ensuring that they have a point of contact for the day should they need, always maintaining a strong, visible presence in the Atrium and front of house areas.
• Responding to questions, concerns, and complaints in a polite and efficient manner and resolving the problems within the agreed remits
• Having knowledge of all systems and products for Low Wood Bay Resort
• Maintain accurate client records in accordance with Company Policy, and carry out general administrative tasks as required
• Create an amazing hospitality experience for our guests, exceeding expectations
• Working closely alongside the management team and other departments, communicating relevant information to them ensuring they too are prepared for the day

Role Requirements

• Passion for hospitality
• Flexibility in attitude, approach and working hours
• Motivated to go the extra mile for guests and colleagues
• Self-motivated, confident and imaginative
• Excellent command of English, both written and spoken
• Excellent personal appearance
• A great team player

This is a live out role, you will be expected to reliably commute or plan to relocate before starting work.

Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.

English Lakes Hotels Resorts & Venues is an equal opportunity employer. We’re committed to creating an inclusive environment for all candidates.

If you require any reasonable adjustments to support you through the application or upon successful selection for our interview process, please let us know. We’re happy to accommodate your needs to ensure a fair and accessible experience.

Job Types: Full-time, Permanent

Pay: £13.27 per hour

Additional pay:

• Tips

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme

Work Location: In person

Reference ID: GEC/25