About

Apex Brokerage is a leading UK-based independent mortgage broker, helping clients across the country secure the right mortgage solutions. We pride ourselves on delivering exceptional customer service, expert advice, and a smooth, supportive experience for all our clients.

Role Overview:

We’re looking for a friendly, reliable, and professional Customer Service Advisor to join our growing remote team. In this role, you’ll be the first point of contact for our clients—providing support, answering queries, and ensuring a seamless customer journey.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat
• Guide clients through the mortgage process and provide timely updates
• Resolve customer issues efficiently and professionally
• Maintain accurate records of client interactions
• Collaborate with advisers and support teams to deliver excellent service

What We Offer:

• £28,000 annual salary
• Fully remote position – work from the comfort of your home
• All equipment provided – laptop, headset, and other essentials
• Full training provided – no previous mortgage experience required
• Opportunities for career progression in a growing company
• Supportive, team-oriented culture

Requirements:

• Strong communication skills, both written and verbal
• Comfortable using computers and learning new systems
• Self-motivated and able to work independently
• Previous customer service experience (preferred but not essential)
• Must be based in the UK with the right to work

Job Types: Full-time, Part-time

Pay: £28,000.00 per year

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: Remote Customer Service Executive