About

Job Summary
Reporting to the Department Managers, the Import Team holds responsibility for the day-to-day processing of documents, costing and billing activities for specific accounts. The role involves compliance to both Internal & client specific SOP's designed to ensure that agreed service standards and financial compliance are maintained to the highest level on a consistent basis.

Responsibilities

Financial/Commercial

• Working with the Department Manager to ensure accurate & on-time costs, on time payments to Cash Suppliers
• Query Resolution - to resolve any queries from both customers & suppliers in a timely & efficient manner
• Query Resolution - to resolve any queries from internal departments in a timely & efficient manner
• Monitoring operational performance on an ongoing basis & taking corrective actions to improve performance where possible

Operational

• Use of Internal Freight Management Systems, Microsoft Packages (Word/Excel/Outlook) & Telephone

a. Validation & Maintenance of FMS data

b. On time invoicing

• Accurately maintain shipment data/status into Internal Freight Management Systems
• Handling of documents, and upload to appropriate system
• Maintain documentation of internal processes & SOP’s
• Internal & External communication to notify of any changes to key data/status
• Review of Exception reports to ensure common data issues/errors are identified & resolved
• Monitor & maintain filing system
• Assist Import department with administration duties
• Prioritising of Work load in accordance of deadlines & SOP
• Cover for other teams during busy/holiday periods, including collection, delivery of documents
• Supporting the Branch Managers to introduce measures to improve operational efficiency

Customer Service

• Query Resolution - to resolve any operational queries from both internal & external departments in a timely & efficient manner
• Ensure Accurate data entry with adjustments made in a timely manor
• Reviewing SOP's on an ongoing basis to ensure compliance.
• Reviewing internal operational procedures on an ongoing basis to ensure compliance.

General

• Time Management - Ability to multi-task, organise and prioritise.
• Basic proficiency in Microsoft Office Suite
• Eager to learn, proactive, and able to work well in a team environment.

This would be an ideal role for a School, College/Uni leaver.

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Work Location: In person