About

Company Overview:

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.

Job Description

The Patient Support Coordinator serves as the first point of contact for patients, ensuring a smooth and efficient patient experience. This role involves managing appointments, handling patient inquiries, and providing administrative support to healthcare professionals.

Responsibilities:

• Appointment Management: Schedule and confirm patient appointments and coordinate with healthcare professionals to manage daily schedules effectively.
• Patient Communication: Serve as the primary point of contact for patients. Answer phone calls, respond to emails, answer live chat, and assist patients with their enquiries in a friendly and professional manner.
• Record Keeping: Maintain accurate and up-to-date patient records. Ensure confidentiality and compliance with healthcare regulations.
• Billing and Payment Processing: Assist patients with subscription enquiries and prescription payments.
• Support Clinical Staff: Provide administrative support to doctors, nurses, and other healthcare staff. Ensure smooth operation between our clinic and the pharmacy.
• Patient Experience: Enhance patient experience through excellent service and effective communication. Address patient concerns and ensure high levels of patient satisfaction.
• Receive, log, and acknowledge patient dissatisfaction via various channels (phone, email, online).
• Investigate dissatisfaction thoroughly by gathering relevant information and liaising with internal departments.
• Provide clear and concise responses to patients, addressing their concerns and explaining the resolution process.

Requirements:

• Proven experience in a healthcare setting, in a patient-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to handle sensitive information confidentially.
• Empathy and patient-centric approach.
• Proficiency with IT and comfortable using various computer software and systems.

Personal attributes:

• Approachable and compassionate.
• Ability to work under pressure and adapt to changing environments.
• Team player with a collaborative attitude.
• Detail-oriented and committed to high-quality standards.

Schedule

• Rota basis
• 37.5 Hours per week, over 5 days
• Between 08:00 - 20:00, Monday to Sunday

Job Type: Full-time

Pay: Up to £25,000.00 per year

Benefits:

• Company pension
• Work from home

Experience:

• GDPR: 1 year (required)
• patient facing, healthcare: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote