About

FULL TIME ONLY

Bespoke rota created for successful candidates (Includes Evenings/Weekends)

Who are we?

Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK.

At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.

Due to our continued success and fantastic growth, we are looking to further strengthen our team with additional Call Handlers (Virtual Personal Assistants)

Job Description

As a Call Handler (Virtual Personal Assistant) you will be responsible for answering a high volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency. What should underpin everything we do is the quality of messages we sent to our clients, and the experience we provide to each caller.

Skills and Experience

• Previous call centre experience dealing with a high volume of calls
• Excellent customer service skills
• Strong administration skills
• A good understanding of how to get the best out of your PC, knowledge of word/excel and outlook would be advantageous
• Ability to work well under pressure

What you will get in return

• Free eye tests
• Pension
• Monthly fundraising activities

Job Types: Full-time, Part-time, Permanent, Remote considered

YOU MUST HAVE YOU OWN EQUIPMENT (LAPTOP/HEADSET/INTERNET) TO BE CONSIDERED FOR THIS ROLE

-No Chromebooks - Unfortunately they're not powerful enough to run our CRM/Phone system

Job Types: Full-time, Permanent

Pay: £12.21 per hour

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Reference ID: OrcaFT7